Privacy Policy

Espe Co Pty Ltd

ABN: 18 688 738 052

Registered Office: Level 24, 10 Eagle Street, Brisbane City, QLD, 4000

Effective Date: 5 December 2025

Espe Co Pty Ltd (“Espe Co”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase products, or interact with us.

By using our website, you consent to the practices described in this Policy.

1. Personal Information We Collect

We may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Order and delivery details

  • Payment information (processed securely by Shopify Payments; we do not store full card numbers)

  • IP address

  • Device and browser information

  • Cookies and tracking data

  • Website analytics and traffic data

  • Social media tracking data (Meta Pixel, Google Analytics)

  • Customer service messages

  • Newsletter subscription details

  • User account information (if applicable)

We do not intentionally collect sensitive information. If you volunteer such information, you consent to our handling of it.

2. How We Collect Personal Information

We collect personal information through:

  • Website checkout and order forms

  • Account registration

  • Email subscription forms

  • Customer service enquiries

  • Cookies, analytics tools, and tracking pixels

  • Social media interactions

  • Shopify Payments and fraud detection tools

We only collect information by lawful and fair means.

3. Why We Collect and Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling orders

  • Providing shipping updates and confirmations

  • Delivering customer service and support

  • Handling returns under Australian Consumer Law

  • Improving website functionality and user experience

  • Maintaining website security and preventing fraud

  • Internal business operations and record-keeping

  • Sending optional newsletters and marketing communications (you may opt out at any time)

  • Running analytics, performance tracking, and advertising

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Shopify (website hosting, order processing, analytics)

  • Shopify Payments (payment processing and fraud screening)

  • Email marketing providers

  • Google Analytics and Meta Pixel

  • Delivery providers such as Australia Post and couriers

  • IT security and professional service providers

  • Legal or regulatory authorities when required by law

We do not sell or rent your personal information.

5. Overseas Disclosure

Some of our service providers store or process information overseas, including in:

  • Australia

  • United States

  • Canada

  • Singapore

  • European Union

  • United Kingdom

We take reasonable steps to ensure overseas recipients comply with the Australian Privacy Principles.

6. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Website functionality

  • Shopping cart operation

  • Analytics and performance measurement

  • Security and fraud prevention

  • Personalisation and retargeting advertising

You may disable cookies in your browser settings, but some features may not work properly.

7. Direct Marketing

We may send marketing communications if:

  • you have opted in, or

  • you have made a purchase and have not opted out.

You may unsubscribe at any time using the link in our emails or by contacting us at hello@espe.com.au.

We do not send SMS marketing unless you explicitly opt in.

8. Data Security

We take reasonable measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:

  • SSL encryption

  • PCI-DSS compliant infrastructure via Shopify

  • Limited employee access

  • Secure password protocols

  • Firewalls and threat detection

  • Regular security reviews

While we take strong precautions, no online system is completely secure.

9. Access and Correction

You may request:

  • a copy of the personal information we hold about you, or

  • correction of inaccurate or outdated information.

To make a request, contact us at hello@espe.com.au. We will respond within a reasonable timeframe, typically within 30 days.

10. Complaints About Privacy

If you believe we have breached the Australian Privacy Principles, you may contact us at hello@espe.com.au.
We will:

  1. Acknowledge your complaint

  2. Investigate the issue

  3. Respond with our findings and resolution

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au or 1300 363 992.

11. Retention of Personal Information
We retain personal information only as long as required to:

  • fulfil the purposes for which it was collected

  • comply with legal obligations

  • maintain business records

When no longer required, information is securely deleted or de-identified.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated Policy will be posted on our website with an amended effective date. Continued use of the website constitutes acceptance of the updated Policy.


13. Contact Us

For privacy enquiries, access requests, corrections, or complaints, contact:

Email: hello@espe.com.au
Address: Espe Co Pty Ltd, Level 24, 10 Eagle Street, Brisbane City, QLD, 4000.