Shipping Policy

Updated 8 July 2026

Thank you for shopping with Espé®.
Below you'll find everything you need to know about how we get your order to you.

Order Processing

All orders are processed within 1–2 business days. Business days do not include weekends or public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During sale periods or new product launches, processing times may be slightly longer. We appreciate your patience and will always do our best to get your order out as quickly as possible.

Domestic Shipping (Australia)

We're pleased to offer free shipping on all domestic orders within Australia.

All parcels are shipped via Australia Post. Once your order has been fulfilled, you'll receive a confirmation email containing your tracking information so you can follow your parcel's journey. Estimated delivery times after dispatch are determined by Australia Post and vary depending on your location. Please note that these timeframes are estimates and not guaranteed.

International Shipping

We ship internationally. Shipping charges for international orders are calculated separately and will be displayed at checkout before you complete your purchase.

Please note that international orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. We recommend checking with your local customs office for more information before placing an order. International delivery times vary depending on the destination and local customs processing.

Tracking Your Order

Tracking information is provided at the time of fulfillment via email. If you haven't received tracking details within 3 business days of placing your order, please check your spam folder or contact us.

Lost, Stolen, or Damaged Parcels

Espe Co Pty Ltd is not responsible for parcels once they have been marked as delivered by Australia Post. If your tracking shows delivered but you cannot locate your parcel, please contact Australia Post directly.

If your order arrives damaged inside the box, please contact us within 7 days of delivery with photos of the damage, and we'll work with you to make it right.

Rejected Deliveries & Uncollected Parcels

For health, safety, and hygiene reasons, we do not accept change-of-mind returns on personal care items, including brushes, once the item has been dispatched.

Refusing a delivery, or failing to collect a parcel from the post office, is classified as a change-of-mind return. Therefore, if an order is returned to us because the delivery was rejected or uncollected, no refund will be issued. If you would like the returned parcel re-shipped to you, you will be responsible for the applicable re-shipping fees.

(Please note: This change-of-mind policy does not override your statutory rights under the Australian Consumer Law if an item arrives faulty or not as described.)

Incorrect Shipping Details

Please ensure your shipping address is correct at checkout. We are unable to redirect parcels once they have been dispatched. Orders returned to us due to an incorrect or incomplete address will not be refunded and will incur a re-shipping fee to be sent back out.

Contact Us

If you have any questions about your order or our shipping policy, please reach out to us at concierge@espe.com.au and we'll be happy to help.